Certificate III in General Insurance |
The Institute's
Certificate III in General Insurance meets the requirements of the FNS10 qualification:
FNS30510 Certificate III in Financial Services. This means that the modules in the course include coverage of the competency standards required for issuance of this national qualification.
A summary of the employability skills developed through this qualification can be downloaded from http://employabilityskills.training.com.au/.
Upon completion of the following sections, students will study the follwing the following topics and should obtain the National Competencies listed below.
Section 1 – Working in an office environment
Examines the basic skills required to work successfully in an office environment. It looks at company procedures, effective communication, using technology and managing conflict. This section also discusses managing change within the work environment, and occupational health and safety issues.
Section 2 – The insurance market
Analyses the specific features of the general insurance market and discusses the place of the insurance industry in the wider economic and financial environment. This section also looks at some common features of insurance policies and looks at how insurance products are priced and sold.
Section 3 – The financial environment
Introduces the Australian economic and financial environment and identifies various financial markets, the products that are bought and sold, and the key players in these markets. This section also discusses how the economic environment influences the various financial markets.
Section 4 – The legal environment
Introduces the Australian legal system. First it looks at the key bodies that regulate the financial services industry and then presents an overview of two specific pieces of legislation – the Trade Practices Act and the Australian Securities and Investment Commission Act (ASIC).
Section 5 – The Insurance Contracts Act
Examines the concepts contained in the Insurance Contracts Act that affect the general insurance industry and work practices.
Section 6 – The Corporations Act
Provides an overview of the Corporations Act, including the effects of the Act on day-to-day work, with particular emphasis on disclosure requirements.
Section 7 – Privacy
Discusses privacy principles and focuses on the procedures that should be followed to ensure the information gathered about customers remains confidential.
Section 8 – Code of practice and dispute resolution
Examines specific features of the General Insurance Code of Practice, including the role of the Code in setting standards of practice for the insurance industry and highlights how the Code affects day-to-day work. It also discusses the handling of disputes and presents models of both internal and external dispute handling systems.
Section 9 – Working with customers
Highlights the importance of excellent customer service, and sets out what is involved in advising customers and meeting their insurance needs.
Section 10 – Claims
Presents an overview of the claims process and how customers can be assisted with their claims.
The Institute's Certificate III in General Insurance provides the following National Competencies:
- FNSICGEN301B Communicate in the workplace
- FNSICGEN302B Use technology in the workplace
- FNSICGEN304B Apply health and safety practices in the workplace
- FNSICCUS301B Respond to customer enquiries
- FNSASIC301B Establish client relationship and analyse needs
- FNSASIC302B Develop, present and negotiate client solutions
- FNSINSV302B Process alteration to insurance policy
- FNSINSV303B Issue contract of insurance
- FNSINSV304B Issue renewal advice
- FNSINSV305B Issue cancellation advice
- FNSINSV307B Follow company procedures to process claim
- FNSINSV309B Settle claims
- FNSINSV310B Process a claims payment
- FNSICIND301B Work in the financial services industry
- FNSICGEN303B Work with others
- FNSICSAM401B Sell financial products and services
- FNSICCUS302B Process customer complaints
- FNSINSV301B Evaluate risk for renewal business
- FNSINSV306B Receive and record/register a claim.