Diploma of General Insurance |
This course meets the requirements of the FNS10 qualification: Diploma of General Insurance.
This means that the modules in the course include coverage of the competency standards required for issuance of this national qualification.
Upon completion of the following modules, students should obtain the following learning outcomes and National Competencies:
A summary of the employability skills developed through this qualification can be downloaded from http://employabilityskills.training.com.au.
GI501 Liability Claims Management |
Covers the general principles of managing liability claims and the start-to-end process of evaluating non-routine liability claims, including: participating in negotiations; resolving disputes; finalising settlements and reviewing claims performance.
Learning Outcomes:
- Explain the general principles of managing liability claims
- Evaluate non–routine liability claims
- Participate in negotiations
- Resolve claims disputes
- Finalise claims settlements
- Review claims performance.
National Competencies:
- FNSICGEN404B Resolve disputes
- FNSINSV512B Settle non-routine, complex claims
- FNSINSV506B Investigate claims
- FNSINSV508B Review claims settlement policies and procedures.
- Back to top -
Covers the general principles of managing liability claims and the start-to-end process of evaluating non-routine liability claims, including: participating in negotiations; resolving disputes; finalising settlements and reviewing claims performance.
Learning Outcomes:
- Analyse liability risks
- Determine a policy wording for liability risks
- Underwrite liability risks
- Provide a quotation
- Negotiate with brokers
- Review and interpret portfolio performance.
National Competencies:
- FNSINSV501B Issue contracts of insurance covering non-routine situations
- FNSINSV505B Determine risk rating for investment and insurance products
- FNSINSV403B Survey potential risk exposure
- FNSINSV502B Review operational performance of the portfolio.
- Back to top -
GI503 Personal Lines Claims Management |
Covers the start-to-end process of handling a personal lines claim, including: processing and finalising both routine and nonroutine claims settlements; processing facultative and treaty claims; resolving claims disputes; and reviewing settlements and policies and procedures.
Learning Outcomes:
- Explain the general principles and issues related to personal lines claims management
- Process claims settlements and finalise claims, both routine and non–routine
- Analyse and assess non-routine claims
- Resolve claims disputes
- Participate in negotiations
- Review claims settlements policies and procedures.
National Competencies:
- FNSICGEN404B Resolve disputes
- FNSINSV512B Settle non-routine, complex claims
- FNSINSV506B Investigate claims
- FNSINSV508B Review claims settlement policies and procedures.
GI504 Personal Lines Underwriting Management |
Covers the principles of personal lines underwriting; analysing risks and choosing a policy form, and modifying as necessary; and providing a quotation.
Learning Outcomes:
- Explain the general principles of personal lines insurance underwriting
- Evaluate a proposal and the risk exposures inherent in personal lines
- Analyse and categorise risk and decide the proposed basis for cover
- Provide quotation
- Choose a policy form and modify according to basis of agreement.
National Competencies:
- FNSINSV501B Issue contracts of insurance covering non-routine situations
- FNSINSV505B Determine risk rating for investment and insurance products
- FNSINSV403B Survey potential risk exposure
- FNSINSV502B Review operational performance of the portfolio.
- Back to top -
GI505 Commercial Lines Claims Management |
Covers the principles and processes of commercial lines claims including: commercial lines property and motor claims; portfolio management; negotiating settlement and using dispute settlement processes.
Learning Outcomes:
- Explain the general principles and processes of commercial lines claims
- Process commercial lines insurance claims
- Contribute to portfolio management
- Settle non–routine, complex claims.
National Competencies:
- FNSICGEN404B Resolve disputes
- FNSINSV512B Settle non-routine, complex claims
- FNSINSV506B Investigate claims
- FNSINSV508B Review claims settlement policies and procedures.
- Back to top -
GI506 Commercial Lines Underwriting Management |
Covers the principles and processes of underwriting commercial lines (property); portfolio management; negotiating settlement; and dispute settlement processes.
Learning Outcomes:
- Explain the general principles and processes of underwriting commercial lines
- Underwrite commercial lines insurances
- Contribute to portfolio management.
National Competencies:
- FNSINSV501B Issue contracts of insurance covering non-routine situations
- FNSINSV505B Determine risk rating for investment and insurance products
- FNSINSV403B Survey potential risk exposure
- FNSINSV502B Review operational performance of the portfolio.
- Back to top -
GI507 Marine Claims Management |
Covers the legal terms and concepts, and explains the process, principles and adjustment of claims. It also covers the general average and salvage and their application to hull and cargo claims and analysis, and adjustments to marine land-based claims.
Learning Outcomes:
- Explain legal terms, concepts and claims in relation to marine insurance
- Explain the claims process for marine claims
- Explain the principles of marine claims and adjustments
- Explain general average and salvage and their application to hull and cargo claims
- Outline the categories of loss claimable under marine insurance
- Analyse and adjust marine land–based transit insurance claims.
National Competencies:
- FNSICGEN404B Resolve disputes
- FNSINSV512B Settle non-routine, complex claims
- FNSINSV506B Investigate claims
- FNSINSV508B Review claims settlement policies and procedures.
- Back to top -
GI508 Marine Underwriting Management |
Explains the legal terms, concepts, principles and classes of marine insurance. It also explains risk factors, carriers’ liability, marine liability insurance, cargo insurance for marine ventures and inland transit and covers reviewing performance of marine portfolios.
Learning Outcomes:
- Explain legal terms and concepts and examine the principles and classes of marine insurance
- Explain marine hull and pleasure craft insurance
- Explain marine liability insurance and cargo insurance for marine ventures and inland transit
- Explain carriers’ liability insurance
- Explain and assess risk factors
- Outline the different types of marine liability insurance
- Examine marine insurance proposals and policy wordings
- Review the operational performance of marine portfolios.
National Competencies:
- FNSINSV501B Issue contracts of insurance covering non-routine situations
- FNSINSV505B Determine risk rating for investment and insurance products
- FNSINSV403B Survey potential risk exposure
- FNSINSV502B Review operational performance of the portfolio.
- Back to top -
GI509 Statutory Classes Claims Management |
Covers principles and concepts of statutory classes claims management; investigating and settling non-routine claims; the dispute resolution process; and reviewing claims settlement policies and procedures.
Learning Outcomes:
- Discuss the principles and concepts related to statutory classes claims management
- Investigate and settle non–routine claims
- Describe and use the dispute resolution process
- Review claims settlement policies and procedures.
National Competencies:
- FNSICGEN404B Resolve disputes
- FNSINSV512B Settle non-routine, complex claims
- FNSINSV506B Investigate claims
- FNSINSV508B Review claims settlement policies and procedures.
- Back to top -
GI510 Statutory Classes Underwriting Management |
Discusses the principles and concepts related to statutory classes underwriting management; describes potential risk exposures and identifies how to issue a non-routine contract of insurance in workers compensation and/or compulsory motor accident compensation. Also deals with the underwriting process and reviewing the portfolio performance.
Learning Outcomes:
- Discuss the principles and concepts related to statutory classes underwriting management
- Describe potential risk exposure in workers’ compensation and/or compulsory motor accident compensation
- Describe the underwriting process
- Issue a contract of insurance for non–routine situations in workers’ compensation and/or compulsory motor accident compensation
- Participate in reviewing performance of a portfolio.
National Competencies:
- FNSINSV501B Issue contracts of insurance covering non-routine situations
- FNSINSV505B Determine risk rating for investment and insurance products
- FNSINSV403B Survey potential risk exposure
- FNSINSV502B Review operational performance of the portfolio.
- Back to top -
Covers the need for and purpose of reinsurance; how to comply with requirements; the process of placement; how to process facultative and treaty claims and how to calculate the recovery – including reinstatements of reinsurance claims.
Learning Outcomes:
- Explain the need for and purpose of reinsurance
- Identify and describe the different methods of reinsurance
- Comply with the reinsurance requirements of an insurer
- Explain the process of reinsurance placement
- Outline how to process facultative and treatyreinsurance claims
- Demonstrate how to calculate the recovery, including reinstatements, of reinsurance claims.
National Competencies:
- FNSINSV504B Negotiate treaty reinsurance.
- Back to top -
The Risk Management module is compulsory for all Diploma students and covers the benefits and process of risk management, the treatment options and methods of transferring and financing risks. This module also looks at indentifying and reviewing loss trends and changes in risk exposure as well as how to assess whether changes to programs are required.
Learning Outcomes:
- Explain the principal benefits of risk management
- Explain the risk management process, establishing the context, risk identification, analysis and evaluation
- Explain treatment options and methods of transferring and financing risks
- Explain how to identify and review loss trends and changes in risk exposures.
National Competencies:
- FNSRISK501B Undertake risk identification
- FNSRISK502B Assess risks.
- Back to top -