Student Mentor Program
The Institute’s Mentor Program provides access to experienced and qualified insurance professionals in a one-on-one mentoring situation to support your study. Mentors are experts in their field and are ready and able to provide assistance and guidance with your studies.

Subject Matter Experts
The Institute has Subject Matter Experts to assist students throughout their study. Contacted via email through Student Support (studentsupport@theinstitute.com.au), they hold a wealth of financial services knowledge and respond to requests for assistance within one to two working days.

Online support and references
The Institute provides a range of online materials and services designed to support and assist you to learn effectively and apply your knowledge and skills in the workplace. This includes Online Discussion Forums, which you can use to submit enquiries regarding your studies and be answered by an industry expert. 

Learning Resources
All Institute modules have comprehensive printed learning resources that provide substantial technical detail, with self-help questions and built-in feedback. The Institute’s writers are drawn from the ‘who’s who’ of financial services, and it shows in the quality of our materials. Many modules have online learning materials to use in addition to your printed materials providing an opportunity for peer learning.

Compliance Enquiries
The Institute has a range of products that will fulfil the requirements for compliance with ASIC RG 146 at both Tier 1 and Tier 2 levels. We also provide a range of continuing education solutions to fulfil the ongoing requirements of compliance.

For more information on compliance please contact please contact Student Support at studentsupport@theinstitute.com.au.

Institute Study Groups
Institute Study Groups are an ideal way to make contact with other students who have enrolled in the same module and who have nominated to participate in a study group.

The Study Groups are initiated by Student Support and run by the students themselves. Study Group members can choose to interact via email, phone or face-to-face if suitable. Study groups can be a great support to your learning and provide a way to network with industry contacts from all over the world.

If would like to participate in a Study Group but you have not indicated this on your enrolment form, please contact Student Support at studentsupport@theinstitute.com.au.

Study Online
The Institute now has selected study materials online as a value-added service for our students.

Our online modules provide:

• Course notes 
• Research links  
• Opportunities for communication and discussion on specific topics with a subject content expert and with your fellow students
• Immediate access to a PDF of the course printed notes.

If you are enrolled in a module which is available online you will automatically have access during your study period. You can study online or via print or use both as you wish. Your assessment will be the same - an assignment and examination. The online study materials are available 24/7 wherever you have access to the internet and a computer. You also have access to advice on study skills and a quick reference tool - the ANZIIF Glossary.

All you need to access the online learning materials for available modules is your Master ID and your Institute password.

Practice Examinations
The Institute currently provides online practice examinations in the Certificate IV in Financial Services - General Insurance for the following modules;

• FSI401 Serving the Customer 
• FSI403 Insurance Products 
• FSI404 Introduction to Underwriting 
• FSI405 Claims Handling

The practice exams include the answers to the multiple-choice questions and the page references within your study materials where the relevant information for other questions can be found.

Should practice exams for other modules become available, they will be placed online and you will be notified of their availability.

Special Consideration
Special consideration is any set of circumstances which disadvantages a student’s study program to a serious extent, and results in an inability to sit a scheduled exam or complete an assignment. The Institute recognises that part-time distance education study can sometimes be difficult and taxing and is supportive of students in difficult circumstances.

Special consideration is typically given in the instance of a serious medical condition, in cases of hardship or trauma, or on compassionate grounds. Work commitments are highly unlikely to be accepted as a reason for special consideration. To apply for special consideration please go to the Institute website and complete the special consideration form.

Applications for special consideration should be made no later than ten business days after the scheduled exam date and should be addressed to Student Support. Applications must be accompanied by evidence supporting the grounds for the application, usually an original medical certificate. You will be notified by the Institute in writing about the result of your application for special consideration prior to the release of your results.

Application forms for Special Consideration are available from the Downloads page.