The true value of the Institute and what distinguishes it from other education providers, is the comprehensive and supportive learning environment provided.

To ensure that you get the most out of your learning experience, the Institute’s dedicated Student Support staff are available to provide you with guidance and assistance while you work towards your qualification. Student Support provide assistance ranging from explaining assignment and exam requirements, making the most of online study and mentoring, to advising on credit transfers and educational pathways.

The Institute also offers a wide range of support services for students, including:

• Online Forums
• Content Experts
• Education Support Program
• Study Groups
• Student Newsletters
• Additional Resources

If you require assistance with your enrolment please contact Customer Service. Once your studies are underway, if you need further assistance with your learning, such as an assignment of exam query, please contact Student Support.

Customer Service

The Institute's expert Customer Service team is available to assist you with any queries that you may have relating to the administration of your enrolment, such as:

• Course Details
• Recognition of Prior Learning
• Enrolment and Administration; including:
  - Study Materials
  - Enrolment Transfers
  - Course Withdrawals
  - Special Consideration
  - Official Certificates
  - Change of Address/Personal Details
• Assessment
• Membership
• Events
• Insite