A Recent Example ...
In 2008, three senior managers from the insurance service provider and insurance industry (Network Group, IAG, Munters) approached the Institute in order to develop a short online training program to mitigate the risk the insurance industry faces when service providers such as glaziers, restorers, renovators, technicians, etc arrive on sites where there is an insurance claim.
The main concern was to ensure that the service providers were aware of the do’s and don’ts when they undertake their site recovery functions as one chain in the insurance claims process.
Following a consultative process wherein the Institute consultancy team comprising insurance experts, a project manager and on-line experts consulted service provider company representatives in Brisbane, Melbourne and Sydney, and thereafter developed and trialled a Claims Service Provider on-line program, this program is now available to all service providers in the insurance industry.
A trial demonstration of the program is available for viewing here.
“The Institute was able to quickly respond to a broader industry opportunity and thereby improve outcomes for customers across a range of underwriters. Their consultative & collaborative approach represented a holistic approach to learning and thereby ensured our industry is viewed professionally by customers we interact with.”
Brendan Rowbotham, National Manager Risk and Compliance, CGU Workers Compensation
"In new product development it remains quite easy to pay the consultative approach lip service and go through the motions all the while remaining on a rigid course, but at the the Institute consultation had real teeth. It was really encouraging to see the whole team really engage in questioning, with the goal of providing a first class product."
Tim Butler (ex Munters)
"No matter what service, product or trade you perform, if you want to work with Insurance Companies you need an understanding of the various relationships within this industry. The ANZIIF CSP course has been developed especially from the novice point of view. As an online course this is a absolute must!"
Ashley Easterby, Director, Network Group