Taking Charge

Taking Charge: Common pitfalls in insurance

The Insurance Ombudsman Service (IOS) and the Australian and New Zealand Institute of Insurance and Finance (the Institute) are committed to educating the public on the benefits of insurance, and will also list the pitfalls that may be encountered in the process of arranging insurance and making a claim.

Below are examples of problems that arise with respect to the important area of motor vehicle insurance.

We have listed examples of common problems encountered at IOS but they are not intended to be taken as formal legal advice. They are illustrations only as part of our educational program.

Introduction to Home Buildings Insurance

Anyone fortunate enough to own a home should insure it. The following are some important points to remember. Go to full information

Keeping the Home Fires Burning

It did not take long for Steve and Sally to make friends in their new neighbourhood. Even though they had decided on a radical lifestyle change, they nevertheless maintained their habit of having a gin and tonic (or four) at sunset, looking out over the sea with neighbours of similar inclination. Go to full information

Not Fully Occupied

Bev, now being single again, had been very stressed by the break-up of her relationship with Bill. At the urging of her neighbour, Sally, she decided to spend a fortnight in Bali. She thought it would do her good, and apparently it did. She met Doug while in Bali and immediately fell in love with him, or so she said. Go to full information

Coming Clean

Steve and Sally decided it was time for a sea change. They realised life in the city was full of temptation and it was time to put the “primrose path” behind them.

They found a renovated worker’s cottage in a quaint seaside resort and approached Allsafe Insurance to insure the building and contents. Go to full information